OPERATIONS SUPPORT

Phoenix Data Corporation streamlines your operations through a variety of business, technology and management solutions:

Call, help desk and document processing centers
Phoenix Data Corporation develops protocol, staffing requirements and information technology for many customer service support operations. Call center support and help desk communications enhance results for warranty centers, customer care and satisfaction programs, and more. Design and implementation of efficient workflow, processing and information management systems increases productivity and lowers costs for a wide variety of document processing needs, including mail room operations.

Claims processing
Phoenix establishes and implements workflow technologies for the efficient intake, processing and support of a wide variety of health care claims, including electronic claims processing, online processing, conversion into electronic data and integration with hospital and electronic medical records systems.

Electronic medical records (EMR)
Changing paper records into comprehensive electronic medical records systems, Phoenix converts paperwork into secure data processes for medical offices and health care networks with multiple locations. Software applications are developed to integrate new data and backfile conversions with existing networks and ensure communication among all facilities, locations and users. Once the transition to EMR is complete, Phoenix provides technical support and training for moving into the new system and beyond.

Project management/transition management
Phoenix provides project management expertise for its technology solutions, identifying key objectives and gaining stakeholder agreement before developing a phased implementation approach and project plan to ensure results.  Benefiting from Phoenix’s strategic direction and guidance are complex projects such as system upgrades, evolution from old to new systems, integration of new software with existing systems and lifecycle management.

Conversions image capture
Phoenix has developed a reputation for critical speed and accuracy in the capture of information being scanned and converted to electronic images (i.e., warranty cards, checks,claims, applications, support documents).  Subsequent documentation and processing of electronic images allows for easy integration of data within existing and new workflow processes or systems.

Scanning/bar code/OCR
Within its process for scanning and conversion of paper files into electronic images, Phoenix has applied a system of bar code identification that provides numbers for accuracy identification and tracking of all information.Optical character readers (OCRs) allow for the scanning of text and handwritten materials and identification of  original documents.

I, V & V (identify, verify and validate)
Phoenix ensures the quality of data utilized by first identifying documents received and scanned, such as rent receipts, checks, birth certificates, insurance claims, etc; classifying or coding them appropriately for integration into the workflow process; and validating that information as a final control measure.

Document management
Phoenix has extensive experience in establishing and implementing proven processes to manage document imaging, indexing, classification, storage and archival/retrieval. These workflow management systems can also help monitor and access equipment usage and staff performance, creating benchmarks for productivity improvements and growth.

Data analysis/data warehousing
Data tracking, analysis and reporting are key elements for optimizing operations for any business. Phoenix Data Corporation logs all specifications and details needed for critical data analysis, creating dashboards and comprehensive reporting to facilitate accurate internal planning, forecasting and billing.

Storage/archival retrieval
Conversion to electronic data systems demands both manual and electronic storage solutions for  both short and long-term storage of paper and data as required. Phoenix develops secure electronic storage solutions that allow for archiving of data and timely retrieval from archived records as needed.

Outsourcing
Clients rely on Phoenix to provide cost-effective solutions for a wide variety of outsourced business functions. Through streamlined processes and greater efficiencies in staffing, technology requirements/upgrades, ongoing hardware-software needs, and equipment maintenance issues, Phoenix helps its clients conserve time, money, infrastructure and other resources that are typically required by these processes.

Business solutions/B2B
At Phoenix Data Corporation, we focus on solving our clients’ business problems with innovative technical solutions. Our subject matter experts (SMEs) leverage industry experience and information technology to create opportunities for streamlined operations,increased productivity and long-term growth.  Phoenix also provides certified experts for B2B network and systems work, as well as, support for software and hardware issues.

Admin support/public affairs
Phoenix can provide a wide range of administrative support for its clients through in-house staffing, on-site employees or outsourcing capabilities with responsibilities ranging from secretarial or administrative work to technical writing, scanner operations and more. Phoenix also offers public affairs consulting and outreach, building consensus and support for client projects.